Reservation for your stay on Serenity Cruises constitutes your acknowledgement that you have read, and agree to, the General Booking Terms And Conditions presented herein. If you do not agree to any part of these terms and conditions, kindly contact us for support.
Once your booking is confirmed officially an email sent from firstname.lastname@example.org, Serenity Cruises will take complete responsibility of your booking and any further inquiry from you.
All prices for the cruise are generally per cabin. Our prices and fares are quoted in US dollars.
To reserve your cabin and lock in the final price, you will be required to place a deposit (30% of total rate) on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare during check-in or check-out time.
Serenity Cruises accepts Visa, MasterCard, etc. for all payments. Your reservation is confirmed once deposit or the whole payment is received by Serenity Cruises Management by credit card or via bank transfers. All confirmations are generally acknowledged by return email within 24 hours.
After your request is acknowledged, you will receive an email from email@example.com. The link for payment will be attached in the email. Click on the link and follow the instruction to complete your payment.
Children from 6 to 12 years of stay in the same cabin with adults and are charged at 75% of adult price.
Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by the cruise management.
Supplements are not calculated automatically in the total costs and will be paid separately.
Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid and deposits are often non-refundable. Please check with your cruise counselor for cancellation and refund policies for Serenity Cruises.
|No-Show or from 1 to 3 days prior to sailing||100% of total amount|
|From 4 to 7 days prior to sailing||30% of total amount|
|From 8 to 30 days prior to sailing||0% of total amount|
|More than 30 days prior to sailing||Deposit (0% of total amount)|
We reserve the right to cancel your booking under some unavoidable circumstances such as: natural disasters, wars, civil strife, industrial disputes, terrorism, or under orders from the Local Authority. Serious weather conditions will also lead to cancellation in order to guarantee your safety.
The following policies will be applied for bad weather:
Cancellation will ONLY be announced by the Halong Local Port Authority and often at short notice. Therefore, your understanding in these situations will be highly appreciated as these circumstances are entirely not under our control.
Unused services such as accommodation, meals, sightseeing tours, transport and other inclusions as listed in the deal of each cabin will not be refunded or exchanged.
Clients are requested to submit all passenger details at least 24 hours prior to sailing including (i) Full name, (ii) Date of birth, (iii) Gender, (iv) Nationality, (v) Passport number, (vi) Vietnam visa expiry date.
All of your personal information mentioned above that we collect for process procedures during the time you travel with us will be kept confidential. Serenity Cruises retains your information fro business purposes as long as is reasonably necessary to provide you with our service, but in no longer than twenty-seven (27) months.
All dietary restrictions should be informed at least 24 hours prior to check-in to help us to serve the guests better. It is advised that any special requirements on dietary be mentioned on the booking form.
For Serenity Cruises and parent company, Cat Ba Express, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation’s operating history illustrates our commitment to the safety of our guests and crew who sails with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It’s all part of our commitment to innovation and continuous improvement in every aspect of our business.
At the beginning of every cruise, shipboard crew members guide every one of our guests through a mandatory session, to ensure they are familiar with what to do and where to go in the unlikely event of an emergency.
In addition to the muster drill for our guests, our officers and crew conduct weekly, monthly and annual drills on every ship, and complete extensive training, certification and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures. All of our ships have sufficient lifesaving craft to accommodate every guest and crew member on board, as well as additional capacity in reserve.